Incident Management for Operations by Rob Schnepp
English | 20 Jun. 2017 | ASIN: B072YZ8W2R | 160 Pages | AZW3 | 2.45 MB
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.
